7.01 Roles in the community team

The community team is responsible for keeping in touch with the community. It is their job that Festileaks is not a one-way street but there is constant dialogue. Festileaks is from festival lovers for festival lovers and should stay that way. Because we can interact with our audience in quite some ways, the community team is divided into multiple roles. All these roles combined should cover all touchpoints with the Festileaks audience.

Of course it should be mentioned that ones role is not strictly limited to the descriptions on this page. For example, the Community team as a whole will think of new concepts. Also, a Community Manager might step in to assist with a Producer’s task, etc.

• Community Managers cover the editorial part of the job. It is their responsibility to answer incoming messages through Instagram or Facebook, comment pro-actively on comments or on other party’s pages, and to write about what keeps the community busy. A post on what our audience thinks of yesterday’s Pinkpop announcement? That’s a perfect piece for the Community Manager!

• Producers are in charge of supervising the events of Festileaks. This can either be online or offline. Offline this could be something like FESTEN and online this could be something like Festival Acts Top 100 or Best Festival Anthem. What producers will do is make a list of everything that needs to be done to make the event a success, then decide which teams should be responsible for what and when every item should be finished. After that, it’s a matter of supervising it all and protecting deadlines. Producers have the overview and are the ‘spider in the web’ between all other teams.

• Forum Moderators have an important job to do. As you might our, our Festival Forum is one of our biggest claims to fame when it comes having an active community. Over there, hundreds of members discuss on all kinds of festival related subjects on a daily basis. Forum Moderators will need to make sure that this forum is not an abandoned island. They make sure no one crosses each other’s boundaries and that it is a safe space for people, but they are also the contact person for forum members when they want to reach the website’s organization. Forum Moderators are also in charge of making sure that the forum keeps booming: they can do that by creating topics themselves or just keeping the conversation afloat. But also by promoting forum content to the website’s editorial team. Has the forum done something nice? Write about it on the main site and connect the bridges!

Check out our team page to see who holds what role.